
Last updated: 1-June-2026
These Terms of Service ("Terms") govern your use of A2P 10DLC registration services provided by GHL Protocol ("we," "us," "our"). By booking a call or purchasing our service, you agree to these Terms.
GHL Protocol provides done-for-you A2P 10DLC brand and campaign registration services for businesses using GoHighLevel. This includes brand registration, campaign vetting, carrier documentation, and submission monitoring.
The 48-hour approval window begins at the point of carrier submission, not from the time of booking, analysis, or preparation. The initial 15-30 minute analysis call and any preparation work required before submission are not counted within the 48-hour window.
To begin service, you must have at least one number available on your GoHighLevel sub-account. You agree to provide accurate business information, documentation, and timely responses required for registration. Delays caused by incomplete or inaccurate information provided by you may affect the guarantee timeline.
The 48-hour guarantee does not apply in cases of:
Delays caused directly by the carrier or registry (The Campaign Registry) that are outside our reasonable control.
Businesses operating in TCR flagged or high-risk categories, where approval cannot be guaranteed within the standard window.
Incomplete, inaccurate, or delayed information provided by the client.
In cases where the guarantee does not strictly apply, we still provide a clear status update within 48 hours so you know exactly where your registration stands.
If your registration is rejected by the carrier, we will resubmit at no additional charge. This applies to both fresh applications and previously rejected registrations submitted before working with us.
Service fees are one-time and due as outlined at the time of booking. No recurring or hidden charges apply beyond the agreed service fee.
We are not liable for indirect, incidental, or consequential damages arising from delays in SMS delivery, carrier decisions, or third-party platform changes (including GoHighLevel or carrier policy updates) that are outside our control.
We may update these Terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.
For questions about these Terms, contact us at [email protected].
