Refund Policy

Last updated: 1-June-2026

1. The Guarantee

If your A2P 10DLC registration is not approved within 48 hours of carrier submission, you are entitled to a full refund of your service fee.

2. When the Guarantee Applies

The 48-hour clock starts at carrier submission — not at booking or during the analysis/preparation phase. If approval has not occurred within that window, you may request a refund with no additional questions asked.

3. When the Guarantee Does Not Apply

Refunds under the 48-hour guarantee do not apply in the following cases:

  • Delays caused directly by the carrier or registry that are outside our reasonable control.

  • Businesses in TCR flagged or high-risk categories, where the 48-hour approval is not guaranteed upfront.

  • Delays caused by incomplete, inaccurate, or late information provided by the client.

In these cases, we continue working the case at no extra charge and provide a clear status update within 48 hours.

4. Rejections and Resubmission

If a registration is rejected by the carrier, we resubmit free of charge. A refund request under the guarantee only applies if the 48-hour window (as defined above) has passed without approval.

5. How to Request a Refund

To request a refund under this policy, contact us at [email protected] with your booking details. Refunds will be processed within 3 business days to your original payment method.

6. Contact

For questions about this policy, contact us at [email protected].

Disclaimer

Results disclaimer: A2PFast is an independent registration-handling service and is NOT affiliated with, endorsed by, or sponsored by The Campaign Registry (TCR), AT&T, T-Mobile, Verizon, US Cellular, or any mobile carrier. All carrier names and trademarks belong to their respective owners. A2P 10DLC registration is governed by the CTIA and individual carriers, and approval timelines depend on accurate submission and carrier review.

Earnings & income disclaimer: We make no guarantees regarding revenue, message deliverability, or business outcomes resulting from A2P approval. Testimonials reflect individual experiences and are not a promise of identical results. Past performance does not guarantee future outcomes.

48-hour guarantee: The 48-hour window begins at the moment your completed submission is filed with the registry, excluding carrier-side delays outside our control (e.g., registry outages or carrier policy holds). If we fail to secure approval within 48 hours of filing, your service fee is waived in full — no partial refunds, no proration.

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48-hour approval guarantee — or your service is free.